7-Day Policy

Please contact customer support at customerservice@multilineonline.com and we will assist you.

• Customers have 7 business days from the day that the order was received to report the following:
• Damaged items, lost packages/items, or request a return.
• If customer is at fault (eg. buyer’s remorse), order is subject to a 25% restocking fee and $15 return label fee (per label).
• If order is rejected, customer will be responsible for $18 UPS return label fee (per label).
• If customer is not at fault, all fees will be waived.
• All custom orders are final sales and cannot be returned.
• If a product is used, it is final sale.
• It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:

Fulfillment Center Returns:

5786 Logan Ct.

Denver, CO 80216

Open: Mon - Sat | 9:00AM - 5:30PM MST

Product(s) should be:

• In good condition, in original packaging with all products, parts and accessories and the UPC Code on the exterior and received in re-sellable condition.
• Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.
• Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip which should be packed inside the box.
• All returns will be inspected and must be 100% complete.
• All free items included with a specific product purchase must be returned as well to receive credit.
• When buy in case, but return less than case quantity, the refund price will be calculated using next higher price level.
• It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to M Line Packaging.
• No returns can be made on clearance sale items; these are considered final sales.
• Credit will always be issued to the same credit card to which they were charged.
• We will issue a refund within 7 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

• All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton(s). Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition.
• Many times, it is common practice by UPS to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please email our customer service department immediately at customerservice@multilineonline.com.
• Shortage, discrepancy or damage claims must be filed within 7 business days after receipt. We will issue a return merchandise authorization (RMA) number if claim is made within the time frame stated.

• Once return has been created, customer has 14 business days to return items
• Return will expire in 14 days
• If items have not been returned by the 14th day customer’s card on file will be charged
• Buyer changes mind, buyer remorse or price difference Restocking Fee Applied
• Buyer changes mind and returns item. Item received was not received back in original form or was declared incomplete. Restocking & Shipping Fee Applied
• Buyer refuses delivery Restocking Fee Applied
• Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by seller Restocking Fee Applied
• Buyer receives an item materially different from what they ordered No Restocking Fee Applied
• Items arrives to the buyer damaged or defective No Restocking Fee Applied
• Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier No Restocking Fee Applied
• Order is returned as undeliverable No Restocking Fee Applied but if buyer had knowledge or refused delivery of package (s) or wrong address provided by customer a $18 charge per box applied. Buyer returns an item and fails to indicate RMA# on shipment; $18 fee assessed as RMA Processing FEE (this fee may be added on to any additional fees that may be assessed to the order as result of non-compliance)

If you return products to the Multiline Packaging fulfillment center, you can check your order status by contacting Customer Service at customerservice@multilineonline.com from 9:00AM – 5:30PM MST | Mon - Sat

Be sure to have your order number available when you call. Within 48 hours after submitting your request, you will receive a response by email.